Returns & Exchanges

At Urban Monkey, we want to ensure you are 100% satisfied with your street-style essentials. If you are not completely happy with your purchase, you can return or exchange your items within 15 days of delivery provided they are in original condition.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the items in their original packaging with all tags, stickers, and brand inserts intact to ensure a successful quality check.

• 3.
  Schedule a Pickup

  Once your request is approved, our courier partner will arrive at your doorstep within 24-48 hours to collect the package.

• 4.
  Receive Refund or Exchange

  After our warehouse team verifies the returned goods, your refund will be processed to the original payment method or your replacement item will be shipped.